Gamers Front problem - Options?

[Manuk]

I bought the game on nov 15 and have not received it just yet.
I emailed them and writted a note on their page last thursday but they didn't answer it. Has anybody had this problem before?

[B0rsuk]

I had similiar problem with Tuxgames. I ordered the game on 17th october and got it on 7th november, or something.
In my case it was because Tux Games was constantly out of stock, which is not hard to believe seeing that Dominions3 is still the top seller there.
Check availability status and your order status. (card validated, processing, shipped etc)

[Manuk]

shipped on nov 15.

[Uh-Nu-Buh]

I bet one of your neighbors stole it. Make a list of them all, and try to remember if any of them have been looking at you funny lately. If they have, mark it down. Also take note of anything else suspicious--like if any of them have been too friendly (trying to make up for it), unfriendly (from the guilt), not around as much as they used to be (because they are playing your game), or around too much (because they don't want to make you suspicious.) Anyways, post your list here and let us give you advice on who we think stole your game.

[Tyrant]

You should email them directly.

[alexti]

Considering that you're in Argentina, with shipping time and customs it's not excessively long wait yet.

[DominionsFan]

wow, actually even if he is living in Argentina, he should have his copy by now for sure. I think that something has surely happened to your shipment. I might be wrong of course.

[Manuk]

We usually do not consider shipments as lost until there has been a significant delay (4 weeks or more), especially during the holiday season. At this point we would assume there has been a delay in your local customs office. Is there any way for you to contact them to see if the package is there?



I don´t think that if I pay for a game that´s suppose to be sent at destination (my home) I have to retrieve it form customs.


Delays by customs are not uncommon and are completely out of our control. There is not a tracking service available on the shipment nor a guaranteed delivery date, so there is no way for us to know with certainty. We can only ask for your patience as our experience has been that such delays only rarely turn into lost shipments.

[Hullu]

Well, they can't really affect the shipment. It looks like you've ran into some bad luck. Hopefully it'll work out.

[NTJedi]

Manuk said:
I don´t think that if I pay for a game that´s suppose to be sent at destination (my home) I have to retrieve it form customs.



I agree... but that's not the fault of shrapnel games. If your governments custom policies are preventing delivery of the item then that's where you'd complain.

[Manuk]

They said they "assume" it was a problem in customs and they ask me to solve the issue.
They don´t even care to ask the USPS air mail to know if it was delivered or not. I don´t even have the sent number or any data of the delivery to start with.
They don´t have a "tracking service". They would wait to see if 4 weeks have passed and then if the package didn´t arrive they will send it again ( a new copy of course ).

That leave me with maybe 4 more weeks of waiting. (if didn´t arrive the first time why would it arrive this one????).
And the only way to them to know ( apparently ) is when I say "I got the package".

If I knew this one from before I´m not sure I would buy it despite I like this game a lot.

[alexti]

I'd try to call your local post office and ask what are typical custom clearance times now. Here, in Canada, they can usually tell if it's a week, two or five. At least it'll give you some idea what to expect.

[Folket]

My copy got stucked in customs for over two weeks.

[Manuk]

Surprise! shipment is lost.
Now they say they will resend. What I asked them is what happened to the first one.

[Strages Sanctus]

I lived in Buenos Aires too long ago and during very troubled times for my experiences to be applicable but I hope you get your game soon.

[Manuk]

thanks strages

[Manuk]

where can I buy this game beside of gamers front. Has anybody had experience with someone else?

[Manuk]

Got the game today (thank god, or pretender).
It was considered lost but it was not.
I`m one of the dom3 crowd now, brilliant.

[Tyrant]

Welcome aboard, hope you enjoy the game!

[Chacal]

Patience is a virtue Manuk..., hope you'll enjoy the game as much as us all here.