Disk and CD Key question!

[krawn]

Hello!

I've unfortunately got a sad question:

I moved recently, and in the process of moving, I "lost" a box full of DVDs and PC games. Apparently the moving truck just somehow lost track of a giant box full of the only valuable thing that moved!

This included Dominions 3 and my CD key.

Is there any way for me to cancel my old CD key (though I don't know the exact key, I do have all my order information from my emails) and to get a new disk and CD Key?

[Morkilus]

I hear the Shrapnel customer service is quick and friendly. Don't worry, they aren't Comcast.

[krawn]

Hmm, fair enough. I'll post a ticket on Gamers Front and see how they reply.

(Or is there a better way?)

[konming]

If you have installed the game on your computer and you can still get hold of your computer, I believe the key is in a file called "key" in your dominions folder.

Also you can just copy the entire dominions folder to another place. Dominions apparently does not write anything to registry (windows version).

[krawn]

Unfortunately, Dominions was not installed on my computer. I just noticed the 3.10 patch and decided to give it a try!

[krawn]

Wow!

They took care of me!

There was a small (< $10) fee to have a new manual shipped, but that's great!

[Sombre]

Did you have to prove you had previously bought a copy?

[Annette]

Sombre said:
Did you have to prove you had previously bought a copy?



Fortunately, krawn had purchased the game directly from our online store. We were able to verify his purchase based on the information he provided when he created his customer support request.

Annette

[Edi]

That's good to know. http://forum.shrapnelgames.com/images/smilies/happy.gif

And since this thread has now served its purpose, it will be locked.