Can't get demo to work

[Grifman]

I downloaded the demo and installed it but can't get it to run. I click on the icon and an error message pops up saying "WPP Demo has encountered a problem and needs to close". Not much to go on there . . .

Can anyone help?

[ivanmoe]

It demo worked okay for me the first time that I ran it.

The second time, it froze up, and I had to kill the program via Task Manager.

My system is wintel with XP patched to SP3.

[Annette]

Did you unzip the folder to a temporary directory and install from Setup.exe ?

[JMHawkins]

Grifman,

It sounds like one of the prerequisites didnt' installed correctly. Are you running on Vista or XP?

If you’re running on Vista, can you try the following?:

From the directory you unzipped the demo to, double click on

vcredist_x86.exe
xnafx20_redist.msi
direct\DXSetup.exe

If you’re running on XP, try

Netfx20sp1_x86.exe
xnafx20_redist.msi
direct\DXSetup.exe

Please let me know if that works.

Thanks,

John Hawkins
KE Studios, LLC

[Grifman]

Did you unzip the folder to a temporary directory and install from Setup.exe ?

Yep.

[Grifman]

Grifman,

It sounds like one of the prerequisites didnt' installed correctly. Are you running on Vista or XP?

If you’re running on Vista, can you try the following?:

From the directory you unzipped the demo to, double click on

vcredist_x86.exe
xnafx20_redist.msi
direct\DXSetup.exe

If you’re running on XP, try

Netfx20sp1_x86.exe
xnafx20_redist.msi
direct\DXSetup.exe

Please let me know if that works.

Thanks,

John Hawkins
KE Studios, LLC

Thanks, that did it. I'll now give the demo a try.

[Aberdeen]

Hello,
I downloaded the demo and followed the steps above. The game seemed to install properly, but when I click the shortcut, nothing happens. I also tried the application icon in the game folder and the start menu icon, but nothing happens. I even tried uninstalling and reinstalling, but still nothing. Any idea what might be wrong?

[GJK]

What kind of video card do you have in your computer? The computer that I'm trying to run it on has only a built in (on motherboard) video chip and while DirectX 9.0c compliant (per running DXDiag), it obviously isn't enough to run the game.

Look in the directory where you installed the demo for a file named WPPErrorLog.XML and open it in notepad. If it's not empty, then your error may be in there. In my case, the last line reads:

"Outside Exception Catch: Could not find a Direct3D device that has a Direct3D9-level driver and supports pixel shader 1.1 or greater."

So the game that I pre-ordered will just sit there until I can afford to upgrade my video card.

[JMHawkins]

GJK,

Would you be willing to send me your DxDiag info so I can investigate the error you're getting?

Thanks,
John Hawkins
KE Studios

[JMHawkins]

Aberdeen,

After you click on the icon, could you check in the directory where you installed the demo to see if there is a file named WPPErrorLog.XML?

Thanks,

John Hawkins
KE Studios

[GJK]

GJK,

Would you be willing to send me your DxDiag info so I can investigate the error you're getting?

Thanks,
John Hawkins
KE Studios

Sent to you in a pvt message (I think).

Thanks,
GJK

[Aberdeen]

Aberdeen,

After you click on the icon, could you check in the directory where you installed the demo to see if there is a file named WPPErrorLog.XML?

Thanks,

John Hawkins
KE Studios

I checked the WPPErrorLog in notepad, and my video card is the problem: "Could not find a Direct3D device that has a Direct3D9-level driver and supports pixel shader 1.1 or greater."

I guess I'll have to pass on WPP for the time being.

[JMHawkins]

GJK,

I received your Dxdiag info, thank you. It looks like the card doesn't really fully support dx9c (the entry that reads DDI: 8 is the tip-off).

-John Hawkins
KE Studios

[Midship]

I have installed the demo as explained in this thread but it does not launch at all. There is no log in the game directory showing what error it could be.
Could you please give a hint on how to solve this?
Thank you.