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-   -   Need account help (http://forum.shrapnelgames.com/showthread.php?t=49010)

solops July 22nd, 2012 11:12 PM

Need account help
The e-mail address that I used to order my last Shrapnel game is defunct and my account information is long lost. Given Shrapnel's current system and lack of an e-mail address, I have no way of recovering my account data. Help.

Tim Brooks July 24th, 2012 07:52 AM

Re: Need account help
Every page of our website has a link for Customer Support. That's where you go for assistance.

solops July 24th, 2012 09:59 PM

Re: Need account help
Yes, quite true. And it says:

"You can recover your lost account information using the form below. Please enter your valid e-mail address (the one you used for registration). Your user name will be e-mailed to you shortly along with a link to reset your password."

But, as I mentioned, my old e-mail address is defunct. If I enter it the new password will be mailed to a non-existant address and I will have gotten nowhere. If I enter my new address, it will not be recognised. This does not work. I still need help.

Soyweiser August 17th, 2012 06:55 AM

Re: Need account help
Solops did your problem ever got solved?

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