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Old March 5th, 2011, 04:09 AM

Mike_T Mike_T is offline
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Default Customer relations

I downloaded the WS demo when it first became available, and soon found that it was flawed. There were no instructions but they appeared later. Then the demo was patched but the game was still very flawed. How flawed, I don’t really know because I lost patience with it. I have since followed the discussions on this forum and it seems that hard core fans are still waiting for the game to be sorted out, or should I say, they would like to see it finished.

I decided to start this thread because I believe that Shrapnel need to seriously address the issue of customer relations, where this game is concerned. Despite a number of requests on this forum (and elsewhere for all I know), fans do not know what’s going on. What’s more, Shrapnel continues to advertise the game for sale – knowing that it doesn’t work properly! Imagine the producer of a car or a washing machine doing that.
Don’t get me wrong, I like Shrapnel as a company – Bronze is a brilliant game, and totally bug free as far as I’m concerned. However, out of respect to existing and potential purchasers of WS, I think Shrapnel should do what any other reputable company does when it launches a product that turns out to be flawed:
1. Apologise and tell the world what they are doing about it, and when the finished product is likely to be available.
2. If there is a serious problem – say so.
3. Don’t continue to offer WS for sale until the product works properly.

Keeping customers in the dark is bad for customer relations.
Offering a demo that is flawed is bad marketing.
Selling a game that you know is seriously unfinished is morally questionable and does nothing for a company’s reputation – come on Shrapnel, I’m on your side, but please deal with us openly.