View Single Post
Old March 8th, 2011, 10:32 AM

ScottWAR ScottWAR is offline
Join Date: Dec 2008
Posts: 189
Thanks: 1
Thanked 5 Times in 5 Posts
ScottWAR is on a distinguished road
Default Re: Customer relations

I tried to edit this in but took too long typing it..........

To be fair I sent in a ticket asking if the developer ever read the forums because a question about multiplayer had been asked in the forums and never answered. The reply was that Shrapnel discourages developers to post in the forums because they would rather handle game issues through support tickets. The person in your support dept MAY have meant that shrapnel discourages developers from posting in the fourms about game issues.......and not in general. Either way its still a bad policy. Its important to a community to KNOW that a developer is listening and working on things. What better way than for them to answer questions in the forums......