[Aiken]

He forgot about one more thing: there must be always a scapegoat.
In a modern IT world it's Microsoft. In 60-70s it was IBM ("big iron pushers"), in 80s - Intel ("80086 processors from hell"). We simply need someone to blame.
Not that I justify MS - they made a bunch of really buggy and insecure programs and sold them all around the world. Unfortunately, this is how modern bussiness works.