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Old March 9th, 2011, 09:36 PM
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S.R. Krol S.R. Krol is offline
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Default Re: Customer relations

Originally Posted by Mike_T View Post
Thanks for your response SRK. I appreciate that it's not your fault!

The question seems to be:

Did Shrapnel launch the game a) not knowing it wasn't finished? or b) knowing full well it wasn't finished?

If a), It implies they were misled by Malfador, but didn't test it themselves.

If b), Then Shrapnel have deliberately launched an unfinished game.
Please understand that I wasn't trying to imply fault with anyone; simply that ultimately our developers are the ones that we listen to and if they are satisfied then we release the product.

I wouldn't say Malfador misled at all. There is no reason for Malfador to not want their game to succeed, so I can only assume they were satisfied. Likewise, from our position, if a developer is ready to release why would we question that? It's their baby, after all.

Ultimately though as publisher we are responsible and hopefully we can get the remaining problems ironed out soon.