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Now I wonder, if they do have to listen to the users, which side should they listen to.
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To continue my argument, this is easy to answer. The one that sells the game. There are a number of ways to look at who helps sell Dominions. Personally, I think it's the big contributors who write guides, help noobs, make mods. So if it was me, I'd sure as heck listen to Baalz, QM, Sombre, lch, Llamabeast, GP and so on. Because, like I said, the entire purpose of this forum is to make Shrapnel and Illwinter money.
Again: What makes Shrapnel money? Selling games. How do you sell an old game like Dominions? Advertise. And what the heck is cheaper advertising than free content, guides, mods etc. Heck, they even get free multiplayer servers with hosting fees paid by volunteers.