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Old March 26th, 2011, 08:01 AM

ScottWAR ScottWAR is offline
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Default Re: Customer relations - part 2

I was about to make another post myself.........


Here is Annettes final post before locking the thread.-----
"One constructive thing has come from this thread. We've learned that we (Shrapnel Games and Malfador Machinations) have missed bug reports and complaints. To correct that problem, Malfador has asked that we create one place for reporting bugs and one place for making feature requests. We've opened two threads here for that purpose and ask that you think of them as our ears. If you've reported something in a post elsewhere on these forums or in an email, it would be extremely helpful if you would repost in the new thread. We're trying to get your issues in one place so that they may be addressed. We need to keep those threads concise and free of clutter, so we won't be using them for discussion. If you'd like a separate thread for "bug discussion" let me know via pm, and I'll open a sub-thread for that. Our goal is to address bug reports and wishlists as efficiently as possible. I don't see much else constructive coming from this discussion, so I'm going to lock it down."

She says that Shrapnel and Malfador have been missing the complaints and bug reports. Now exactly HOW do you miss all of the forum posts about the problems with this game? There is only one way,...by ignoring the customers on the forums and their posts. NOT A GOOD ANSWER!!!!!!!!!!!

How are you mising the bug reports after specifically telling us to send them in instead of posting about them on the forums (which it is becoming obvious at this point is less about fixing bugs than hiding the state the game is in.)? Maybe you ought to rethink the method you use for bug reports,...since the method you use obviously doesnt work. Maybe its time to do it like EVERY other developer does and READ YOUR FORUMS. THATS where people post the bugs they find at.

Its time for Malfador to get off their butts and get on these forums and read them to see what problems there are. Its time for developers to start doing what they are paid for and make their own bug lists, and fix them,...instead of asking to customers to pay for a game and then beta test it. I PAID for the game I should not have to become a part of the testing team in order to play what I have paid for.

Sharapnel needs to discontinue sale of this game since it is not working properly and at this point in time is nothing more than a waste of money and is only going to cause potential and past customers of Shrapnel to start NOT trusting them. I know I wont be buying any more Shrapnel products without being sure they are actually somewhat finished enough to be playable.
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