.com.unity Forums
  The Official e-Store of Shrapnel Games

This Month's Specials

Bronze - Save $8.00
winSPMBT: Main Battle Tank - Save $6.00

   







Go Back   .com.unity Forums > Digital Eel > Weird Worlds: Return to Infinite Space

 
 
Thread Tools Display Modes
  #1  
Old July 3rd, 2009, 11:51 AM

Rich Rich is offline
Corporal
 
Join Date: Apr 2000
Location: St John, WA
Posts: 149
Thanks: 3
Thanked 3 Times in 3 Posts
Rich is on a distinguished road
Default Help!!!!!!!

I've tried everything and nothing works.

Last weekend I lost my Weird Worlds for Windows backup copy. It happened while I was transferring backups from one place to another.

So on Monday I did a support ticket to get a link to redownload. Simple. Shouldn't be a problem.

No response. I phoned several times. Nobody ever answered. But I did leave a message. Still nothing.

It's now Friday and nothing from Shrapnel. Why is this so difficult? Can someone in the company just send me an email with the link?
__________________
Rich
  #2  
Old July 5th, 2009, 09:02 AM
Annette's Avatar

Annette Annette is offline
Lieutenant Colonel
 
Join Date: Sep 2001
Location: Cary, NC, USA
Posts: 1,319
Thanks: 22
Thanked 50 Times in 38 Posts
Annette is on a distinguished road
Default Re: Help!!!!!!!

Hi,

I'm not sure which customer support ticket is yours, but a check doesn't show any that haven't received a prompt reponse. When you log back into our customer center to view your ticket be sure to click on the tab "messages." If there's nothing there, please tell me your customer support ticket number so I may investigate.
  #3  
Old July 5th, 2009, 12:20 PM

Rich Rich is offline
Corporal
 
Join Date: Apr 2000
Location: St John, WA
Posts: 149
Thanks: 3
Thanked 3 Times in 3 Posts
Rich is on a distinguished road
Default Re: Help!!!!!!!

Well I figured out the problem. If I click on the message there is a response. A 24 hour download link. I didn't get an email on this and there were no instructions at all. So I had no idea. The original ticket was #2814. Can you extend the time so I can download the file? I'll check again later today.
__________________
Rich
  #4  
Old July 5th, 2009, 06:11 PM

Rich Rich is offline
Corporal
 
Join Date: Apr 2000
Location: St John, WA
Posts: 149
Thanks: 3
Thanked 3 Times in 3 Posts
Rich is on a distinguished road
Default Re: Help!!!!!!!

Ok, got it. Thanks very much.
__________________
Rich
  #5  
Old July 7th, 2009, 08:17 AM
Annette's Avatar

Annette Annette is offline
Lieutenant Colonel
 
Join Date: Sep 2001
Location: Cary, NC, USA
Posts: 1,319
Thanks: 22
Thanked 50 Times in 38 Posts
Annette is on a distinguished road
Default Re: Help!!!!!!!

I'm sorry for the confusion. You should have received an email alert each time we worked on your customer support ticket. Glad to hear you got what you needed.
 

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -4. The time now is 03:40 AM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Copyright ©1999 - 2017, Shrapnel Games, Inc. - All Rights Reserved.