.com.unity Forums
  The Official e-Store of Shrapnel Games

This Month's Specials

Bronze- Save $9.00
winSPMBT: Main Battle Tank- Save $5.00

   







Go Back   .com.unity Forums > ProSimCo > BCT, ATF, AATF and Battle Group Commander Series
Notices


Reply
 
Thread Tools Display Modes
  #1  
Old November 30th, 2009, 01:12 PM

Rich Rich is offline
Corporal
 
Join Date: Apr 2000
Location: St John, WA
Posts: 149
Thanks: 3
Thanked 5 Times in 5 Posts
Rich is on a distinguished road
Default Customer service?

Hi, a long time ago I purchased ATF, the hard copy. Played it a little off and on, but it got lost moving around the last several years. I'd like to get back into it and play again. Was wondering if it's possible to just download a copy. Is that available after this long a time?

A few weeks ago I submitted a customer service ticket and, when I didn't hear anything, submitted a follow-up. Those numbers are 2967 and 2980. But I guess nobody's monitoring that area since I I never got a response. Can somebody please let me know? Thanks.
__________________
Rich
Reply With Quote
  #2  
Old November 30th, 2009, 02:49 PM
Patrick Proctor's Avatar

Patrick Proctor Patrick Proctor is offline
Brigadier General
 
Join Date: Jan 2000
Location: Manhattan, KS, USA
Posts: 1,909
Thanks: 0
Thanked 21 Times in 12 Posts
Patrick Proctor is on a distinguished road
Default Re: Customer service?

Rich,

Sorry for the problems. I will contact the folks at Shrapnel about it ASAP. I honestly don't know what their policy is on downloads for people who bought hardcopies.
__________________
PAT PROCTOR
ProSIM Company
http://www.prosimco.com/writing
Reply With Quote
  #3  
Old December 2nd, 2009, 04:05 PM

Rich Rich is offline
Corporal
 
Join Date: Apr 2000
Location: St John, WA
Posts: 149
Thanks: 3
Thanked 5 Times in 5 Posts
Rich is on a distinguished road
Default Re: Customer service?

Thanks for replying. I have not heard from anyone. I tried sending a pm to Tim Brooks and Annette and they didn't go through. It's like they were never sent. The company doesn't seem to have a regular email or telephone number. It's impossible to contact them. So I was wondering if you would follow up. Sorry to bother you with this but there's no where else to go. To say I'm disappointed with Shrapnel's customer service is an understatement.
__________________
Rich
Reply With Quote
  #4  
Old December 3rd, 2009, 09:45 AM
Annette's Avatar

Annette Annette is offline
Lieutenant Colonel
 
Join Date: Sep 2001
Location: Cary, NC, USA
Posts: 1,319
Thanks: 22
Thanked 51 Times in 38 Posts
Annette is on a distinguished road
Default Re: Customer service?

Hi Rich,

(Duplicated from my reply to your post in our general forums):

I'm so sorry you are having trouble receiving our replies. I investigated after receiving your private message yesterday. Did you get my reply? I found that we responded to both tickets within 24 hours of their receipt. When you log in to our customer support center to retrieve our reply, you must click on the "messages" tab. I believe that may be the step that is keeping us from reaching you. I have posted customer support's reply in my pm to you yesterday. Please let me know what more I can do to help.

Thanks,
Annette
Reply With Quote
  #5  
Old December 3rd, 2009, 11:51 AM

Rich Rich is offline
Corporal
 
Join Date: Apr 2000
Location: St John, WA
Posts: 149
Thanks: 3
Thanked 5 Times in 5 Posts
Rich is on a distinguished road
Default Re: Customer service?

Ok, I followed up in the other thread.
__________________
Rich
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -4. The time now is 02:17 AM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©1999 - 2024, Shrapnel Games, Inc. - All Rights Reserved.