Originally Posted by sidhos
I did a search and found that the last person to bring this up was ridiculed and accusations made. I guess it is so incredibly inplausible that an imperfect human being might lose a little book that is very rarely used, in the course of four years.
I was actually hoping for some help here , since customer support appears to be too busy.
Actually getting help from customer support for a five-year-old computer game is even more implausible, especially when said game has a three-year old sequel competing for the support team's attention.
(A lot of people find wanting to reinstall a four-year-old game implausible, especially when they can't think of any ways that the older version was superior to the newer version, but I've got older games than that installed myself.)
Past experience shows that for every person who claims to have lost the CD key, there are three or four who openly admit that they're using a pirated copy of the game, which throws suspicion on all the other requests. That's why such requests draw such a hostile reaction.
It doesn't help, either, that "official" support requests are supposed to be submitted from "The Gamer's Front"
, which is a completely separate part of Shrapnel's website than these forums.