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  #31  
Old March 25th, 2011, 05:57 AM

Mike_T Mike_T is offline
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Default Re: Customer relations

Annette, I'm not asking for anyone's head on a platter. All I'm asking is that you actually answer the very simple questions in my post #23. Others have given you detailed comments re bugs, fixes etc. This thread is about customer relations. Why are you still pretending that this game is currently fit for purpose, and why do you persist in advertising it as if nothing is wrong? You have used some very very selective reviews on the product page.

All I'm asking is that you be open and honest with your customers and potential customers.
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  #32  
Old March 25th, 2011, 02:58 PM
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Default Re: Customer relations

Yeah, just read that. I think it fits more than some other reviews I saw.
http://www.gamingnexus.com/Article/W.../Item2895.aspx
  #33  
Old March 25th, 2011, 03:00 PM
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Default Re: Customer relations

Easy to pick up - easy to put down. Can't put it any better. This game seriously needs some work and Shrapnel shouldn't advertise it as if it were completely finished.
  #34  
Old March 25th, 2011, 10:11 PM
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Default Re: Customer relations

One constructive thing has come from this thread. We've learned that we (Shrapnel Games and Malfador Machinations) have missed bug reports and complaints. To correct that problem, Malfador has asked that we create one place for reporting bugs and one place for making feature requests. We've opened two threads here for that purpose and ask that you think of them as our ears. If you've reported something in a post elsewhere on these forums or in an email, it would be extremely helpful if you would repost in the new thread. We're trying to get your issues in one place so that they may be addressed. We need to keep those threads concise and free of clutter, so we won't be using them for discussion. If you'd like a separate thread for "bug discussion" let me know via pm, and I'll open a sub-thread for that. Our goal is to address bug reports and wishlists as efficiently as possible. I don't see much else constructive coming from this discussion, so I'm going to lock it down.

Annette
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