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-   -   Customer relations (http://forum.shrapnelgames.com/showthread.php?t=47120)

Mike_T March 25th, 2011 04:57 AM

Re: Customer relations
 
Annette, I'm not asking for anyone's head on a platter. All I'm asking is that you actually answer the very simple questions in my post #23. Others have given you detailed comments re bugs, fixes etc. This thread is about customer relations. Why are you still pretending that this game is currently fit for purpose, and why do you persist in advertising it as if nothing is wrong? You have used some very very selective reviews on the product page.

All I'm asking is that you be open and honest with your customers and potential customers.

spillblood March 25th, 2011 01:58 PM

Re: Customer relations
 
Yeah, just read that. I think it fits more than some other reviews I saw.
http://www.gamingnexus.com/Article/W.../Item2895.aspx

spillblood March 25th, 2011 02:00 PM

Re: Customer relations
 
Easy to pick up - easy to put down. Can't put it any better. This game seriously needs some work and Shrapnel shouldn't advertise it as if it were completely finished.

Annette March 25th, 2011 09:11 PM

Re: Customer relations
 
One constructive thing has come from this thread. We've learned that we (Shrapnel Games and Malfador Machinations) have missed bug reports and complaints. To correct that problem, Malfador has asked that we create one place for reporting bugs and one place for making feature requests. We've opened two threads here for that purpose and ask that you think of them as our ears. If you've reported something in a post elsewhere on these forums or in an email, it would be extremely helpful if you would repost in the new thread. We're trying to get your issues in one place so that they may be addressed. We need to keep those threads concise and free of clutter, so we won't be using them for discussion. If you'd like a separate thread for "bug discussion" let me know via pm, and I'll open a sub-thread for that. Our goal is to address bug reports and wishlists as efficiently as possible. I don't see much else constructive coming from this discussion, so I'm going to lock it down.

Annette


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