[Manuk]

We usually do not consider shipments as lost until there has been a significant delay (4 weeks or more), especially during the holiday season. At this point we would assume there has been a delay in your local customs office. Is there any way for you to contact them to see if the package is there?

I don´t think that if I pay for a game that´s suppose to be sent at destination (my home) I have to retrieve it form customs.

Delays by customs are not uncommon and are completely out of our control. There is not a tracking service available on the shipment nor a guaranteed delivery date, so there is no way for us to know with certainty. We can only ask for your patience as our experience has been that such delays only rarely turn into lost shipments.