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Old March 7th, 2011, 02:24 AM

ScottWAR ScottWAR is offline
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Default Re: Customer relations

I tired to warn them this was going to happen. I sent an e-mail to shrapnel asking why the developer never seemed to answer any forum posts about the game, and mentioned how this was starting to lead to concern over the future of the game. I was informed that Shrapnel encourages the developers to NOT post in their forums.

I still say this is about the dumbest policies I have ever heard in my life. It If the developers does as Shrapnel wished it will AWAYS lead to the customers feeling ingnored. Which is ALWAYS a BAD thing for future sales of that game and any other game that developer releases.

Just as we see here,....people are already starting to doubt whether this was a good purchase,..and are starting to doubt if they will but another product from Malfador,....or even Shrapnel since they seem to not only support leaving your customers in the dark knowing nothing about the future of their purchased game,....but actually encourage it.

I can only say this has been a good example of why NOT to release a game too early, and how NOT to deal with your customers by ignoring them afer you have taken their money for what amounts to software that just doesnt work satisfactorily.

This game has gone from great potential and hope,....to concern and doubt.