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Old May 8th, 2009, 09:35 AM
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Annette Annette is offline
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Join Date: Sep 2001
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Default Re: Happy Aniversary!

rithmomachy,

We make plans and announcements in good faith. Sometimes we elect to change those plans; sometimes we are forced to change plans due to situations beyond our control. Our country is in a very serious economic crisis. There are companies, including game publishers, making layoffs, cut-backs or closing altogether on a daily basis. There are hiring freezes, pay freezes and pay-cuts happening all around us. Experience tells us this is not an opportune time to put a game with the potential of this one into the market. You may have noticed that we are a small company. We believe these forums should be a place where players and developers may chat with one another, so we don't usually post here very actively - usually only when something in particular is brought to our attention. So, we are guilty of not coming here on a regular basis to post news and updates. We use different parts of our site to communicate with our customers.


I can't imagine anyone is more frustrated by the delays nor more anxious to see this game in the market than we are. We are very excited about the game and it's potential. We understand you are disappointed by the serious delay. However, we've done everything we can under the current situation to make things right with you. We have apologized to you personally both on these forums and through our direct contact at our customer support center. We mailed a company check to refund your purchase within one week of your request. You have purchased other games from us which you have said here you enjoy.

Of the games we have announced and which went into pre-order status, 87% were released either on the original projected release date or within a few weeks of the projected date. Five percent were cancelled and all customers who pre-ordered were promptly notified and given refunds. An unfortunate 8% have suffered considerable delays, but are still planned for release. And as you are aware, any customer who pre-ordered one of these games will receive a refund if they like. It's certainly not a perfect record, but I think your repeated portrayal of us as evil liars is unfair.

Annette

Last edited by Annette; May 8th, 2009 at 10:36 AM.. Reason: typo