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Old June 6th, 2011, 12:11 PM

ScottWAR ScottWAR is offline
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Default Fed Up

Ok, After waiting way too long for this game to get fixed so that it is at least playable enough for a released game,...I have given up.

The game is STILL not ready for release. The AI cant put up a fight against a chimp making random moves,..much less a human.

I have waited and waited patiently. During that time we have received almost exclusively silence, except for a brief period of a whole week where we were assured the game would get fixed,......so what happened? It most assuredly isnt fixed. Putting a hubcap on a car that has one wheel on it doesnt fix the problem,...we still need the other three wells.

So I decided to try Shrapnels customer support to demand a refund for a defective product that DOES NOT work as advertised. What I found is that shrapnel has some roundabout process of support, that is without a doubt designed to keep people from contacting support. They say that you dont need an account to get support,...but I find no way whatsoever to contcact support without making one of their accounts.

So I am going to give Shrapnel one week to respond to this post telling me either how to go about getting a refund for this unfinished prduct or by telling me how to navigate the support process without having to create yet another account.

If I am not given this info,...or once I manage to contact support if I am not given a refund,....I will be filing a formal complaint with the Federal Trade Commission (FTC). Anyone else who is fed up with the lack of progress and communcation about this unfinished piece of software that is being marketed as finished,....I would encourage you to do the same.

Here is the website to make the complaint at..........

Just click on 'consumer complaint' in the menu on the right and tell them the truth about this game, and the comlplete lack of concern about stealing our money that Shrapnel has shown.


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