Customer Service?

[s_rat]

I sent a mail to customer service yesterday regarding a broken SE-IV cd I received from UPS. Anyone have any idea how long it normally takes them to respond? TIA.

[WhiteHojo]

I sent a email request to their customer service Tuesday afternoon and recieved a prompt reply by the time I got home Wed evening. Unfortunately, still no game in the mail.

[Talenn]

Normally they respond within a day. This week, they are on vaction until after New Years. Thats for MM. I'm not sure on what Shrapnel's schedule is like though.

Talenn

[Atrocities]

You got to love UPS. If its on time, its broken. http://www.shrapnelgames.com/ubb/images/icons/icon7.gif

[imperishable]

I live about 1 hour from Malfador Machinations office, so when I ordered the game Online I chose the cheapest UPS delivery. I thought it would take them 2 days at most, but no, gotta wait for more than a week. I looked at the package tracking thingy it says my game started out in Texas, then it was sent to North Carolina... what the ####? I am in California and Malfador is in California too, just 1 hour away from me. Man if I knew I would just drove there and picked it up myself. hehe

[Richard]

We're getting to some of the customer service requests, but just from home as the office is closed.

Aa far as the shipment Shrapnel is based in NC not California.

------------------
Sarge is coming...

Richard Arnesen
Director of Covert Ops
Shrapnel Games
http://www.shrapnelgames.com

[s_rat]

Well, here's hoping my problem gets resolved soon. It's been nearly three weeks since I originally ordered the game and I've demo'd the demo to deathmo. http://www.shrapnelgames.com/ubb/images/icons/icon7.gif

[Nyx]

I bought my copy from Chips&Bits Online. Got it delivered fast and with no hassles.

[s_rat]

Did yours come in a box? Mine didn't, just an envelope...which helps explain why the cd was in two pieces. I don't know about anyone else, but I would have paid the extra buck or so to get it shipped in a simple cardboard box.

[Nyx]

Mine had no box. I also would have liked a box, not so much for the protection, but the manual tends to get lost on the shelf surrounded by the game boxes for all my other games.