Official notice --- Problem with PBW

[geoschmo]

Server is up and running, but something is hosed with the interface and can't get into the game admin screens to do anything. Graphic UI isn't working at all. I have turned off the automatic processing fo rth etime being until we can figure out what's going on. You may be able to email your turns in, but you wont be able to upload them, or download them.

Geoschmo

[ March 09, 2003, 03:13: Message edited by: geoschmo ]

[Ruatha]

It seems to work perfect for me.
You have fixed the problem I assume?
I just uploaded and I've gotten an automatic turn processed.

(Btw, Geo check your e-mail at dayton_dragons@yahoo.com)

[Ruatha]

Darn, now it doesn't work.
I See, I though t you had posted 21.30 as was th etime on the shrapnel post and my clock at home was 22.30.
But you had posted just before me, I didn't think of the time difference, tired I guess!

I hope you'll get it going soon.

(If it doesn't get up before the end of the week - all NGC2 players: The emergency PBW site for you is up and running while the PBW server is down. Whne the server works ok the emergency site will close again.)
Newbie Galactic Combat II Emergency Site (http://ruatha.homelinux.org/)

[ March 07, 2003, 22:24: Message edited by: Ruatha ]

[Ruatha]

*BUMP*

[Grandpa Kim]

Yes, email seems to work fine.

On the text side, you cannot access the uploads, downloads, forum etc. Most especially you cannot access game admin. This is pretty much what Geoschmo said. Umm, this seems to apply only to the games you are in; I can access games I'm not in, even games where I am "pending join". I guess that explains why I haven't been accepted by the owner; he can't get to his admin screen.

Oh, and thanks G, for setting everything to ALPU. http://forum.shrapnelgames.com/images/icons/icon7.gif

Kim

[Slynky]

I can't get any game listings. Either all games or open games. So, it's not just admin problem.

[Gandalph]

I am getting undeliverable Messages trying to send a turn for 2024 via email, so I would say email is hit and miss.

[Binford]

Ahhh, this explains all these JSP errors I keep getting... I had just updated my box with a bunch of patches and stuff and thought I'd hosed something - 2 hours later it occurs to me to check this forum and sho-nuff.. sheesh, sometimes us Linux types OVER ANALYZE things LOL

Binford

[baetis]

and i just got up the confidence to go join a pbw game...

must be my fault http://forum.shrapnelgames.com/images/icons/icon12.gif

[Gandalph]

Now I'm getting "turn not received" Messages for games that have been finished for some time!

[Baron Munchausen]

I hope they keep good backups. PBW has gotten a lot of publicity lately (along with SE IV itself) due to the MOO 3 fiasco, and it may be that some hackers out there have decided to prove how 'clever' they are by messing with it.

[Zarix]

This seems to be a weird problem. I can go to the PBW forums with the text GUI. The text side also lets me look at game informaton but I can not download or send my turns. I tried with the PBW Real Time Client and it works just fine. I was able to play my KOTH turn with it. There must be something wrong with PBW servers Java stuff.

[Zarix]

Something is also wrong with emails. I didn't get the usual email that comes when turn is prosessed. Well, I guess e-mails aren't such a big problem when you can use RTC.

[trooper]

I've sent my sweetvictory game turn two hours ago. No error message, the turn has been processed.

[Perrin]

I am still getting java errors

[geoschmo]

Originally posted by Perrin:
I am still getting java errors<font size="2" face="Verdana, Helvetica, sans-serif">That's because it's not been fixed yet.

Geoschmo

[geoschmo]

Progress.

The text UI is semi working now. You should be able to get and upload turns. You wont have a link to your game forum though.

Still working on the graphic side...

Geoschmo

[Shoujo]

Thanks for getting PBW up and running. I was able to upload my turns http://forum.shrapnelgames.com/images/icons/icon10.gif

Now the bad news... The 'Forum' button for individual games seems to have disappeared http://forum.shrapnelgames.com/images/icons/shock.gif

EDIT: This is for the text-based Version by the way.

[ March 09, 2003, 00:15: Message edited by: Shoujo ]

[Slynky]

Well, I guess I'm stupid. How do I turn graphics off and use text intstead?

[Fyron]

Originally posted by Slynky:
Well, I guess I'm stupid. How do I turn graphics off and use text intstead?<font size="2" face="Verdana, Helvetica, sans-serif">Go to www.pbw.cc (http://www.pbw.cc) and select Text instead of Graphics.

[geoschmo]

Originally posted by Shoujo:
Now the bad news... The 'Forum' button for individual games seems to have disappeared http://forum.shrapnelgames.com/images/icons/shock.gif
<font size="2" face="Verdana, Helvetica, sans-serif">We are aware. We had to remove that to get the rest of it working. I will be making a more detailed announcment about that tonight. I will also post it on the front page for PBW.

Geoschmo

[geoschmo]

As you probably noticed PBW is experiencing some technical difficulties at the moment. While not totally resolved, we have gotten around the worst of the issues and have things working for the most part.

Without getting too technical the root of the problem is in the way the server interfaces with the software that runs our forums. Normally anytime you create a game on PBW it creates a game forum specifically for that game. Anytime a player joins that game they are given permission to view and post in that forum. Currently PBW is unable to create forums and edit permissions for these forums.

The first symptom you are going to notice about this is that you currently do not have a link to your game forum from your games as you did before. We had to remove that so that you could access your games and download and upload turn files. You can still get to your game forum by going to the main forums and scrolling to the bottom and clicking the “Show all game forums” button. Once in the forum you can still view and make Posts as normal. The public forums also appear to be working correctly.

Another symptom of the problem is that any game created from this point on until we get things totally fixed will not have a game forum. And any players that join any games from this point on until we get it fixed will not have access to the game forum. This is true even for games created before the problems arose.

A few more problems exist that will mainly affect game owners. If you create a new game you will get a 500 error. The game will be created, but you will get the error and you will have to navigate back to PBW from the error screen. Once you do you will see it in your game list.

Also any time a player joins or leaves a game you are going to get a 500 error. This will show up when you approve a player to join, kick them from a game, or mark them finished. As with the game create error, the action you are doing will still get done. You are just going to have an error and need to navigate back to PBW. Also you may notice that the action will not show up in the game log. This is ok.

Currently and for the next couple days the automatic processing is off on the server. What this means is games will not run due to reaching their time limit. They will run when all turns are in, and the game owner can force the turn to run anytime, but they will not run due to timeout even if the game is set to Fully Automatic turns.

We are working hard to get the problem with the forums corrected, but we have no idea at this time how long it will take. We will turn automatic turn processing back on in a couple days though. The other problems may be with us for a bit. Please bear with us.

PBW Admin Team

[gravey101]

I take it from this that I should still be able download turns somehow? When I click on one of my games then entire left side is blank, no forum (as you of course mention here) but also no download or send buttons.

[capnq]

I take it from this that I should still be able download turns somehow? <font size="2" face="Verdana, Helvetica, sans-serif">Yes, you should be able to now. Removing the Game Forum button cleared the problem with displaying the other buttons.

capnq
PBW admin

[gravey101]

hmm.. I still dont see any buttons.

[gravey101]

hmm.. I still dont see any buttons.

[geoschmo]

What do you see on the left side Gravey? Anything at all? Using the text UI you should see all the buttons as normal except the game forum one.

Geoschmo

[gravey101]

no buttons at all. I use the text UI.

[geoschmo]

You may nee to clear your browser Cache or something. The buttons are definetly there. I am not sure why you aren't seeing them.

Geoschmo

[gravey101]

strange. I tried that. And even tried d/l-ing netscape instead of IE which I usually use and no luck there either.

[geoschmo]

I have no explanation. You are the only one so far reporting this problem. Everyone else I have talked to is able to see the left menu fine. Can you use the graphic UI and get your turns?

Geoschmo

[gravey101]

yes! Got it using the graphic UI. Thanks!

[MayaMax]

I got this error when I try to upload my turn file at Puke Furball IV, same at text and graphic interface.
could u set the game to ALPU before the problem fixed?

Error: 500
Location: /GameUpload
Internal Servlet Error:

java.lang.NullPointerException
at cc.dpf.pbw.servlet.seiv.GameUpload.processRequest( GameUpload.java:222)
at cc.dpf.pbw.servlet.seiv.GameUpload.doPost(GameUplo ad.java:288)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:760)
at javax.servlet.http.HttpServlet.service(HttpServlet .java:853)
at org.apache.tomcat.core.ServletWrapper.doService(Se rvletWrapper.java:405)
at org.apache.tomcat.core.Handler.service(Handler.jav a:287)
at org.apache.tomcat.core.ServletWrapper.service(Serv letWrapper.java:372)
at org.apache.tomcat.core.ContextManager.internalServ ice(ContextManager.java:797)
at org.apache.tomcat.core.ContextManager.service(Cont extManager.java:743)
at org.apache.tomcat.service.connector.Ajp13Connectio nHandler.processConnection(Ajp13ConnectionHandler. java:160)
at org.apache.tomcat.service.TcpWorkerThread.runIt(Po olTcpEndpoint.java:416)
at org.apache.tomcat.util.ThreadPool$ControlRunnable. run(ThreadPool.java:501)
at java.lang.Thread.run(Thread.java:484)

[geoschmo]

No auto turns will run as long as I have that function turned off on the server. You need to notify your game owner you are having a problem so he doesn't manually run the turn.

Can you email me the .plr file you are trying to upload? I will see if I can get it to go for you.

Geoschmo
PBW Admin Team

[MayaMax]

Thank you Geo,

I found out what's wrong, seem that my SE4 generate an error turn file. When I send it to PBW, it get error.
I re-play my turn then re-send it without problem now.

thank you.

[Grandpa Kim]

It also seems that with a brand new game, players will not be notified by email that they have been accepted, though it shows on the game screen. (At least this happened to me; don't know about anyone else.) Possibly a side-effect associated with the "host/error 500" problem.

Kim

[trooper]

I've got a problem with Sweet victory by summertime game :

I tried to send two times my .plr turn file to the server, but it doesn't work : I've got no acknoledgment message, and the turn isn't processed. What else can I do ?

[tesco samoa]

GEO GAME approvals are not working now.

The email package with password is not being sent out.

Nor is the player being approved to join the game.

I am getting the 500 error. But the server is not updating...

[tesco samoa]

Until we get the problems resolved the new players will have to contact the PBW admins to get the new passwords. Make sure they know not to hit the update password button cause that will change the password that PBW thinks it is and it doesn't store old passwords.

Geoschmo

[ March 13, 2003, 19:06: Message edited by: tesco samoa ]

[geoschmo]

Crud, did I do it again? I think I edited Tesco's post instead of replying. Sheesh, somebody take away my moderator access, please.

[Fyron]

Uploading plr files seems very hit and miss tonight. Half the time, the site just sits there after I hit "send turn", and I have to close the browser and try again. My connection is just fine, so that can not be the source of the problem.

[mottlee]

What is PBW address, thinking on gettin into one http://forum.shrapnelgames.com/images/icons/icon10.gif

[Gandalph]

And now it's back to "Internal Server Error" in both graphics and text mode. I can access the main page where it asks for either graphics or text, but chose either one and KO.

EDIT - Ten minutes later and it is back again.

[ March 18, 2003, 14:49: Message edited by: Gandalph ]

[geoschmo]

Yes Gandalph. I was doing something. That's why you got the error. I am done now.

Geoschmo

[Ed Kolis]

Originally posted by mottlee:
What is PBW address, thinking on gettin into one http://forum.shrapnelgames.com/images/icons/icon10.gif <font size="2" face="Verdana, Helvetica, sans-serif">http://seiv.pbw.cc

[Merry Jolkar]

PBW site seems to be down again, for Last hour or so.

[geoschmo]

Guy's. I need to take it down for a few minutes for some maintenance. It will be back shortly.

Geoschmo

[tesco samoa]

Ha Ha Geo.

No I posted your reply here so everyone could see it.... And added your name... to make it look official...

[geoschmo]

Looks like the ISP is having problems. We can't get out to the internet either. Should clear up any time. Be patient.

Geoschmo

EDIT: As I said, patience. Looks like it's back up now. http://forum.shrapnelgames.com/images/icons/icon7.gif

[ March 19, 2003, 12:43: Message edited by: geoschmo ]

[mottlee]

Originally posted by Ed Kolis:
</font><blockquote><font size="1" face="Verdana, Helvetica, sans-serif">quote:</font><hr /><font size="2" face="Verdana, Helvetica, sans-serif">Originally posted by mottlee:
What is PBW address, thinking on gettin into one http://forum.shrapnelgames.com/images/icons/icon10.gif <font size="2" face="Verdana, Helvetica, sans-serif">http://seiv.pbw.cc</font><hr /></blockquote><font size="2" face="Verdana, Helvetica, sans-serif">Thanks Ed now to find one http://forum.shrapnelgames.com/images/icons/icon10.gif

[geoschmo]

Ok, taking the system down for a few again. Shouldn't be too long.

Geoschmo

EDIT: It's back up now

[ March 20, 2003, 20:53: Message edited by: geoschmo ]

[geoschmo]

Ok, server is up, but I am gonna take it back down this evening, possibly for a few hours. I have turned off the automatic processing for the tiem being. If all goes well I will turn it back on tomorrow evening. Until then you will need all turns in or the game owner can manually force the turns.

Geoschmo

[geoschmo]

Ok, taking it down now. Probably be down a couple hours.

Geoschmo

[geoschmo]

Ok, server is back up. And oh by the way, I fixed the problem that was causing all the 500 errors. http://forum.shrapnelgames.com/images/icons/icon10.gif

Still a problem with the game forum links. Got to talk to Lazarus about that, but it's got to be something simple. Shuld be fine to use in the mean time though.

Geoschmo