.com.unity Forums
  The Official e-Store of Shrapnel Games

This Month's Specials

Air Assault Task Force- Save $8.00
Air Command 3.0- Save $12.00

   







Go Back   .com.unity Forums > Shrapnel Community > Shrapnel General

Reply
 
Thread Tools Display Modes
  #1  
Old January 18th, 2020, 09:47 PM
David E. Gervais's Avatar

David E. Gervais David E. Gervais is offline
General
 
Join Date: May 2002
Location: Canada
Posts: 3,227
Thanks: 7
Thanked 44 Times in 28 Posts
David E. Gervais is on a distinguished road
Default Customer support with bad attitude..

Hi,

I recently sent off a customer support email and voiced my concern regarding the price of Approaching Infinity, telling you that I thought the high price for a roguelike was 'off the mark' (ie too high) the only mention I made in that email about steam was this... "and there are many competitive products available at much lower prices on Steam and Google App store."

The reply I got...

"Approaching Infinity is available for $39.95. We offer support for our products and free updates when available. If you ask for support on steam they just refund your $3.00. We actually help you get your game running correctly. We can't do that for $3.00. Please feel free to buy steams products and not ours."

That last statement has no place in a reply from a Shrapnel Customer service representative. (Please feel free to buy steams products and not ours.) That is very bad karma.

But Thank you, I now have your express permission to go buy steam products and not yours. Does this wonderful advice apply to all your customers? Let's see if Karma thinks so.

Have a great day, Cheers!
Reply With Quote
  #2  
Old January 19th, 2020, 06:32 AM
Tim Brooks's Avatar

Tim Brooks Tim Brooks is offline
Major
 
Join Date: Dec 1999
Location: Cary, NC, USA
Posts: 1,062
Thanks: 27
Thanked 219 Times in 79 Posts
Tim Brooks is on a distinguished road
Default Re: Customer support with bad attitude..

Hi David:

I'm sorry you had a bad support experience. Sometimes support can be trying. I will look into the matter.

I will email you directly when I have a clearer understanding of the issue.
__________________
Tim Brooks
Shrapnel Games
Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -4. The time now is 05:04 AM.


Powered by vBulletin® Version 3.8.1
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright ©1999 - 2020, Shrapnel Games, Inc. - All Rights Reserved.