PBW Down? - Back up!

[Slynky]

Unbelievable!

[Katchoo]

Originally posted by geoschmo:
Well, here we go. This situation is starting to piss me off. The phone co tech, strike that the SECOND phone co tech came out today, snuck around the neighborhood, never knocked or rang the bell, and left. Closed the ticket and didn't fix anything.

I called the phone co and raised hell and they are sending someone out tommorow. F'ing phone company.

Sounds like my prophetic cloud of doom is comming true

Just keep writing down the names of people you talk to, especially the name of this 2nd tech who knocked off work early (god bless union labour). They have to give you either his name, or employee id number if you request it.

On the upside your claim for monetary damages just took a turn for the better. The phone company can't refuse a compensation credit (on top of your outage credit) now that one of their employee's screwed up royally. If someone stupidly tries to refuse, then keep going up the food chain. First Level reps generally are given a set amount of money that they're allowed to give on every call without having to get any kind of permission or approval from a Supervisor ($25 to $50 depending on the company). If they wanna be cheap, reiterate everything that's happended to that point. If they still wanna be cheap, talk to a Supervisor (who usually can give more money).

*ka-ching*

[Gozra]

I can see the head lines now
Space Empire Players win Class action lawsuit against Phone company empire AT&T
Dateline 2082
A judge ruled today in Canton Ohio that...

[Merry Jolkar]

On the other hand, the Cehul people have filed a counter suit, claiming that re-activating the PBW server will ensure their complete eradication by the invading Trilarian empire.

[tbontob]

Hmmmm....

I am wondering if a barrage of e-mails would help.

Not necessarily dunning e-mails, but ones which ask pertinent questions such as...

"It has been a week since the problem has manifested itself. When can we expect it to be rectified?"

While most of the e-mails will be out of state, most companies do not like this kind of attention.

From experience, they also know, that the next step may be the media.

There may be other avenues to pursue as well.

My feeling is that it may be a bit early for us to become involved as Geo may not have exhausted all the means he has available to get it fixed.

Geo, let us know when you think we can be of any assistance and the form of help you wish it to be.

[ August 08, 2003, 02:48: Message edited by: tbontob ]

[Ed Kolis]

Wait... if it's a residential account and people across the country start complaining, they might sue Geo for breach of contract and put PBW out of business for good... don't they kind of dislike it when you run a major server without paying for commercial access?

[Atrocities]

Would shrapnel consider running the server?