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  #1  
Old November 30th, 2005, 01:33 PM
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Karibu Karibu is offline
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Default Re: OT: Off shore call center workers mad at Amer

I think everybody should learn Finnish instead of English, Spanish or Esperanto. We have no genders on our language. We just have 14 ways to bend every word (vs. German 4). Also we don't have those confusing prepositions or words like (in, out, at, etc.) but we just attach a nice postposition after the word (those 14 I meantioned). You only have to remember that those 14 ways to bend the words are not always same with every word, but they differ somewhat unpredictably.

And best part is, that we are a nation of 5 million people with no enemies (well, Swedish but who cares about them ) or geopolitical agenda.

Now, go and write to your Senator, hush!
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Old November 30th, 2005, 02:00 PM

Iron Giant Iron Giant is offline
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Default Re: OT: Off shore call center workers mad at Amer

I've had my share of India calls, mostly to Veritas. I've mostly had good experiences with them, though I love to use vernacular (sp?) expressions with them.

After being on the phone with one guy for an hour fixing a huge issue, I told him I had to "go see a man about a horse". LOL. "you have to go and see a horse?" hehehe.

There was this one Indian woman with a beautiful speaking voice and a very sweet Indian name too and I showed her my website while she had taken remote control of the Server I was on and we were waiting for some download to complete.

I actually feel really bad when I hear that someone has changed their name so its more "american". Does everyone need to be named Bob to do business? Sheesh, some chinese friends of ours introduce themselves as Peggy or Betty. I think Pai'yan (sp) sounds so nice and can't hold a candle to Peggy. Makes me ashamed to be an American to think some people would change their very name to be more "like us".

otoh, if you move from country A to country B, its pretty arrogant to refuse to learn country B's language. That applies to Americans moving abroad and anyone moving to the USA too, jm .02
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Old November 30th, 2005, 06:30 PM
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Suicide Junkie Suicide Junkie is offline
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Default Re: OT: Off shore call center workers mad at Amer

When I worked with a call center I noted a few things:
- Many people start out upset.
- When you speak good english, and spend the first 30 seconds calming them down with simple things, it helps a lot.
- When they realize you're NOT reading a script like a computer, and are actual nerds with a clue, it also helps a lot.
Note: Asking them to describe the symptoms in detail, and then just listening is a great way to let them vent AND refine your questions later.
- Explaining what you are doing while you do it also helps. *Light* technobabble, which you tweak on the fly to their level. You don't want it to feel like they are being put on hold again.
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Old November 30th, 2005, 11:04 PM
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TurinTurambar TurinTurambar is offline
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Default Re: OT: Off shore call center workers mad at Amer

Quote:
Suicide Junkie said:
- Many people start out upset.
- When you speak good english, and spend the first 30 seconds calming them down with simple things, it helps a lot.
- When they realize you're NOT reading a script like a computer, and are actual nerds with a clue, it also helps a lot.

's what I'm sayin' man.

T[img]/threads/images/Graemlins/Dagger.gif[/img]
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