OT- DVD drive trouble

Randallw · #1 March 18th, 2006, 06:26 AM

It came with NERO startsmart and power DVD. the NERO I have only appears to give information on my CD drive. I don't so much want to burn DVDs as install a game off a DVD.

Atrocities · #2 March 18th, 2006, 06:31 AM

Can you post your system specs? I don't see why it wouldn't work, my machine is three years old, and my external drives work. However I have heard of this before, but I don't recall where or how they fixed it. Sorry Randallw.

Good luck.. (Try the manufacture help line. Assuming there is one available.)

Randallw · #3 March 18th, 2006, 06:40 AM

I remembered getting system information through something. I think this is it. It's pretty much the same as back then, only I installed sp2 a few motnhs ago.

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System Information
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Time of this report: 12/27/2004, 23:10:06
Machine name: RANDALL
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 1 (2600.xpsp2_gdr.040517-1325)
Language: English (Regional Setting: English)
System Manufacturer: NVIDIA
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) XP 2400+, MMX, 3DNow, ~2.0GHz
Memory: 512MB RAM
Page File: 223MB used, 1027MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0b (4.09.0000.0902)
DX Setup Parameters: Not found
DxDiag Version: 5.03.0001.0902 32bit Unicode

Atrocities · #4 March 18th, 2006, 06:55 AM

From what I see here, your system is better than mine so it should work.

What is the type of DVD drive you have. Manufacture, make and model?

Randallw · #5 March 18th, 2006, 07:22 AM

As far as I can tell it's a Liteon SOHW-1693SX DVD +/- R, +/- RW drive. the user manual mentions that I should contact the manufacturer if the USB controllers have a yellow excalmation point. As I mentioned that emblem pops up for a few seconds each time I try to install the new hardware. Don't know if that means my USB ports are 1.1 or 2. One thing I have noticed is that the NERO software only seems to give information about my CD drive. Maybe there is some sort of conflict.

Atrocities · #6 March 18th, 2006, 07:27 AM

Try downloading SiSoft Sandra www.download.com or from their web own web site. It might give you some good info about your system that you don't have. http://www.sisoftware.net/

It is a utility that can tell you just about everything you ever wanted to know about your computer.

Randallw · #7 March 18th, 2006, 07:41 AM

Well I'm not going to work on this all night. I'm logging off. I appreciate the help and that of anyone else who has an idea. I'll just point out that it says the device has malfunctioned and tells me to reconnect. When it still doesn't recognise it it says to replace it. I'm starting to think it's broken.