It can be summed like this:
Big Game Publishers: "Screw Customer Service, We have Money!"
Sometimes companies will leave direct contact information in their whois data. For example, got a problem with the wikipedia? Call Jimmy Wales him at his home with his whois information.
Well this guy bought a digital camera from CompUSA and the box was empty. He posted a blog about it and a day later, a DAY, compUSA sent him a gift certificate. Of course there was a lot more to it, he had called them, went to their store, and even wrote the President of the company about it before posting his blog yesterday. He called their phone system anti-customer service. And that about sums it up. These retailers look at the very people who buy their products as pests to be swatted away. They know for every 1 angry customer they have leave the table, there are 6 waiting to sit down and consume their product.
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Creator of the Star Trek Mod - AST Mod - 78 Ship Sets - Conquest Mod - Atrocities Star Wars Mod - Galaxy Reborn Mod - and Subterfuge Mod.
Registrant: Make this info private
ELECTRONIC ARTS
209 Redwood Shores Parkway
REDWOOD CITY, CA 94065
US
Domain Name: EAGAMES.COM
Administrative Contact , Technical Contact :
ELECTRONIC ARTS hostmaster2@ea.com
209 Redwood Shores Parkway
REDWOOD CITY, CA 94065
US
Phone: +1.6506281500
Fax: +1.6506281331
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Creator of the Star Trek Mod - AST Mod - 78 Ship Sets - Conquest Mod - Atrocities Star Wars Mod - Galaxy Reborn Mod - and Subterfuge Mod.