NEW file?

[DRG]

You may also want to ask him if he has more than one copy of the game on his HD. We've had that happen in the past where the guy forgets which install of the game he's playing from and sends the wrong game files out. That might explain the .new file

Don

[Wdll]

Just asked him, he says no.
I am trying to convince him to try winrar.

[PanzerBob]

It is possible it could be he has changed some perfences or his game has not all the patches?

Just a thought.