Customer relations

[ScottWAR]

I tried to edit this in but took too long typing it..........

To be fair I sent in a ticket asking if the developer ever read the forums because a question about multiplayer had been asked in the forums and never answered. The reply was that Shrapnel discourages developers to post in the forums because they would rather handle game issues through support tickets. The person in your support dept MAY have meant that shrapnel discourages developers from posting in the fourms about game issues.......and not in general. Either way its still a bad policy. Its important to a community to KNOW that a developer is listening and working on things. What better way than for them to answer questions in the forums......

[spillblood]

Absolutely true, but I'm really not sure about Shrapnel's policy. I don't know if Camo Workshops and Illwinter talk about bugs in the forum, don't read these forums ('cause I don't have the games, or in the case of Camo Workshops, haven't played them enough). But I think they do. Don't know why Malfador don't do this, either they don't care or they are too busy at the moment. Hope the latter is the case.
About your first reply: Yeah, the beta phase was probably too short and they didn't have enough testers. Maybe they got too few through the advertising Shrapnel made for the beta (hehe, Shrapnel isn't a well known company, I think, they serve a special market, EG hardcore strategy gamers).

[spillblood]

Hey, and about this policy of handling game support issues through Shrapnel's support system: I think that doesn't work as well as keeping in contact with the developers directly. Tried to do this with BCT Commander, and I got a valuable answer from ProSim much faster than through the support. Pat from ProSim could immediately answer my question 'cause he knows about the problems of his games whereas Shrapnel's support has to get in contact with the respective developers first (so that you don't get answers as fast).