Game does not work

[markmm]

I bought this game on 1/2/04 and am still unable to play it. I have downloaded the latest patch and customer support's automated suggestions seem to assume that I can actually get the game started. Everytime I try to start the game I get two Messages: "Range Check Error" and "Access violation at address 0046C6FB in module 'starfury.exe'. Read of address FFFFFFFF." Can anybody help me?

I have a dell dimension 4300 pentium 4 1.7ghz, 128 mb ati radeon 9000 pro, windows me, 256 mb ram, and i'm not sure if this is my sound card- soundmax integrated digital audio.

I don't know if this matters, but the game tells me that I need the disc to play it, although previous space empires games didn't require the disc. Also, when I do stick in the disc it always takes me to the install menu, it never offers me a play button. So I always have to cancel and try to start the game through the start menu.

[ January 15, 2004, 20:46: Message edited by: markmm ]