Customer relations - part 2

[S.R. Krol]

Originally Posted by spillblood

Man, I can only ask: Are they seriously believing they MISSED complaints and bug reports? They sure did get them, especially Malfador. I think it's a pretty bad move to close of Shrapnel to close down a discussion on this forum. Do something, dammit!

From my understanding the thread has been closed because nothing new was being added to the dialogue, and in fact it was just going in circles. Malfador was made aware of the original complaints stated in the thread, Aaron asked us to create threads for bug reports and feature requests. That was done, and at that point he would monitor them to see if a new patch was warranted. Until something happens with that though there's not a lot else that can be done.

Of course you can always try contacting him directly to check on the status through his website.

Originally Posted by Mike_T

You have pretended that the thread was just about about bugs and fixes, and have now attempted to stifle discussion on the subject of how Shrapnel has treated customers and potential customers in relation to this game. You are responsible for launching a product that doesn't work properly, and now you expect your customers to be responsible for telling you what the problems are! Do you not accept any responsibility yourself? It's your product, not the customers.

Yes, like any software vendor was expect our customers to tell us what their specific issues with the software are because their problem isn't always everyone else's problem.

[spillblood]

Hey, a new patch is DEFINITELY needed.

[ScottWAR]

Originally Posted by S.R. Krol

Yes, like any software vendor was expect our customers to tell us what their specific issues with the software are because their problem isn't always everyone else's problem.

The thing is we have done that,...since the beginning,...thats not the issue,...the issue the lack of support, the lack of communication,...the lack of patches that actually fix something. And all those "lacks" come from the developers end,....not ours.

And we still havent received one single "We apologize" for the complete lack of support and for being left completely in the dark. You say the other post was closed becasue it was no longer constructive,......try apologizing for unloading this game on us before it was reasy,.......THEN you might see more cooperation and less frustrartion from those that got burned by this game.


And yes,.....as spillblood says,...a patch is BADLY needed, and you've probably got all the help form the community that you are going to get until we see a patch as proof that something is actually being done with this game.

You see we have answered the questions, we have made lists of what is wrong with the game,....we have done all that before and didnt see any results from it........ excuse us if we seem skeptical now. Get a patch out and we may start actually believing this game isnt dead.