OT: Off shore call center workers mad at American

[Kamog]

Well, I did technical support for a couple of years several years ago and I didn't like it very much. Some of the problems that people reported were strange and I had no idea how to fix them. So I would tell them that I would find out and call them back. The trouble was that there were so many different models and types of products, many of them discontinued, and for some of them, the guys who designed and worked with the product have long since left the company and the documentation they left was very poor, and now there's nobody around who knows much about it. So I have to spend a lot of time trying to figure out what's going on. Some of the products were not very reliable to begin with because they were rushed out to the market without sufficient testing and development. Then the technical support people get the angry phone calls!