Customer relations

[Mike_T]

looks like the Shrapnel bosses are letting poor old SRK take all the flak.
I'm absolutely gobsmacked - still no progress report or apology from Shrapnel or Malfador, still selling the game to punters as if nothing is wrong. What the **** is going on?

Imagine a book publisher launching a book without checking that all the pages are there or that the book makes sense! Why should a games publisher take the word of the designer that the game is complete and works properly? The publisher is responsible to the public for the product - he should make sure it's what it's meant to be. Does the Trade Descriptions Act apply to PC games? Why are some gamers so tolerant of sub-standard products? Why aren't buyers more angry about being misled? What other industry would get away with this behaviour?