Forum Outages

[NTJedi]

Gandalf Parker said:
How can you possibly provide a more accurate assessment than "we think it will be soon" on any project they havent done before?

Please read my previous post #622020 - 07/08/08 12:05 PM

No need for me to repeat myself.

JimMorrison said:
You see, this website does NOT have customers. This website, does NOT provide a paid service to anyone. The literature provided with your software, and the purchasing agreement does NOT entitle you to 24 hour services of a professionally run and operated website. While they do a great job of actually presenting one to you, it is in fact a courtesy that this website is provided - ultimately no matter how well meaning your griping is, the tone comes off only as ungrateful and demanding.

Actually this website does have customers because we provide traffic to their website. The more we visit the website the more we are exposed to their advertising of products and the more likely we are to recommend them to friends. There are many categories of customers, not just those who purchase service A. Everyone visiting the forums are potential future customers.

I'm not demanding anything I'm providing advice to make the website more customer friendly during outages. Providing a more accurate timeline is an improvement compared to a generic measurement which can be misleading since some will intrepret "short time" as being 1 hour.


Again I'm providing advice so messages are not misleading and intrepreted as dishonest by some during forum outages.